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Monthly Archives: November 2012

Excellent Customer Service – Another Satisfied Customer

At The Diamond Valet, we work to make sure you understand and enjoy the experience of selling your unwanted diamond ring or diamond jewelry.  We understand the hesitation you might have, the reluctance to part with your diamond ring and all of the feelings tied up with this one piece of diamond jewelry.  Our goal is to help you work past these types of issues to realize that you have an asset that is worth something.  Our strict evaluation process helps you realize the best competitive offer for your diamond.  Our secure Federal Express shipment solution ensures that your item is insured and expedited to our office for evaluation.  Purchase offers are typically made directly to your email box within 24-48 hours after receipt in our office.  And all along the way, you can always reach us via email or toll-free to discuss our evaluation and buying process.   

Recently, we had a customer who had tried many options to sell her unwanted ring.  The engagement ring was a .81ct. Princess shape diamond, set in 18KT white gold mounting with another 1.20 of smaller accent diamonds.  Our customer also had a wedding band with about 1.10ctw. of smaller, fine quality diamonds.  After unsuccessful attempts trying to sell via ebay, then craigslist and to friends and associates, she gave our company a try.  After our evaluation, we were able to offer a very competitive price, which she accepted.  Payment was then sent about two days later and our customer was very pleased with not just the price, but with the entire experience of dealing with our company:

I would be happy to recommend you to my friends and family. Your customer service was impeccable, I greatly appreciated your timely replies with updates, and your offer was very adequate in my eyes. I just wanted to thank you again for all your help and for making this process so easy on my part. Have a wonderful week and thank you for  everything!

This type of testimonial from our new customer is what makes it all worthwhile for us to provide the best service and experience we can for our clients.  Give The Diamond Valet a try.  We’ll handle it all the way!


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