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Excellent Customer Service – Another Satisfied Customer

At The Diamond Valet, we work to make sure you understand and enjoy the experience of selling your unwanted diamond ring or diamond jewelry.  We understand the hesitation you might have, the reluctance to part with your diamond ring and all of the feelings tied up with this one piece of diamond jewelry.  Our goal is to help you work past these types of issues to realize that you have an asset that is worth something.  Our strict evaluation process helps you realize the best competitive offer for your diamond.  Our secure Federal Express shipment solution ensures that your item is insured and expedited to our office for evaluation.  Purchase offers are typically made directly to your email box within 24-48 hours after receipt in our office.  And all along the way, you can always reach us via email or toll-free to discuss our evaluation and buying process.   

Recently, we had a customer who had tried many options to sell her unwanted ring.  The engagement ring was a .81ct. Princess shape diamond, set in 18KT white gold mounting with another 1.20 of smaller accent diamonds.  Our customer also had a wedding band with about 1.10ctw. of smaller, fine quality diamonds.  After unsuccessful attempts trying to sell via ebay, then craigslist and to friends and associates, she gave our company a try.  After our evaluation, we were able to offer a very competitive price, which she accepted.  Payment was then sent about two days later and our customer was very pleased with not just the price, but with the entire experience of dealing with our company:

I would be happy to recommend you to my friends and family. Your customer service was impeccable, I greatly appreciated your timely replies with updates, and your offer was very adequate in my eyes. I just wanted to thank you again for all your help and for making this process so easy on my part. Have a wonderful week and thank you for  everything!

This type of testimonial from our new customer is what makes it all worthwhile for us to provide the best service and experience we can for our clients.  Give The Diamond Valet a try.  We’ll handle it all the way!

Make The Right Decision When You Sell Diamonds

Have you walked into a pawn shop or local retail jeweler to sell diamonds and a) not been treated with care and respect, b) had your item casually evaluated and then c) given a price and experience that just leaves a bad taste in your mouth?

We hear it from our clients all of the time.  Here is a recent snippet of phone conversation from one of our customers, who eventually decided to sell to The Diamond Valet after visiting a couple of local area ‘diamond buyers’.

“I wanted to let you know that I found you guys online after being totally exasperated with running to several area jewelers.  As I listed on your Evaluation Form, I have a .76 carat round brilliant, F color and SI1 clarity, with a GIA certificate.  I know the ring has some value so I decided to check locally.  One shop, advertising itself as ‘gold and diamond buyers’ gruffly handled my ring, looked at it for less than 60 seconds and blurted, ‘I’ll give you $580’ for the ring.  Cynically, I asked if that price included the center diamond!  I felt like running from that shop.  The other place I went to was a pawn shop / jeweler boutique.  They spent a bit more time with the ring, while passing it between three employees back and forth.  They offered $610 for the ring.  At this point, I was a bit worried.  I know my ex-husband had paid around $3,900 for this ring and I felt I could get a better price and a better experience.”

“I decided to research online and found your site.  After emailing and speaking with your representative, I felt completely at ease with understanding how the diamond resale market works.  Not to mention, The Diamond Valet offered a Sight Unseen offer for my ring of $1,100 – and that was before they had even physically handled the diamond! Long story short, I was glad I found The Diamond Valet.  The entire process, from speaking to your company to receiving payment for my ring took about 5 business days once I decided to send my ring in for purchase evaluation.  I was totally relieved and really enjoyed working with your company.  You guys really know your stuff.  And, you took all of the mystery and stress out of selling an item that once had sentimental value, but had become unworn and unloved.  You made it easy and convenient.  Thank you. I feel like we both received a fair deal.”

We have been buying diamonds from our customers for a long time now.  We enjoy working with each and every client to enhance the experience and to make you completely comfortable with the selling process.  We know it’s not easy to find a jeweler who will actually take the time to carefully evaluate your diamond ring or diamond jewelry.  For us, looking at diamonds, evaluating the quality of a diamond and assessing the proper market value is one dynamic part of providing our customers the best experience possible with The Diamond Valet.  Every client is different and so is every diamond.  It takes a knowledgeable diamond expert to properly consider all of the factors to arrive at a value for your item.

When you’re ready to sell diamonds, give us a try – we won’t let you down.

If you have a watch that you are interested in selling also you may want to consider

Why did we launch

Why did we create our new internet site?  Simple – we wanted give our internet customers an entirely new way to sell diamonds, unwanted diamond ring, diamond earrings, diamond bracelet or other diamond jewelry.  As a fourth generation diamond expert and GIA Diamonds graduate, I knew there was a better way to serve our customers.  Along with our company principals and company staff, we’ve planted our flag in the internet landscape to give our customers the best overall experience when selling a diamond ring or diamond jewelry.
Let’s face the facts.  Smaller boutique jewelry stores around the country just do not have the buying power or competitive technologies to properly service internet customers.  It takes more than a 10 page web site with a contact form.  We’ve been building our internet business one customer at a time, providing better competitive offers and more efficient service.  And our clients [love our service] (link to Testimonials page).  Think about it, would you rather deal with a local jeweler, who takes a low-ball shot at buying your diamond?  Or, would you rather work with a company that has access to secure shipment solutions, global trade pricing data and a history of always putting the client first?  
The Diamond Valet is here to help you obtain the best price possible for your diamond ring and diamond jewelry.  More importantly, if you are divorced or you’ve inherited a ring you will just never wear – give us a call or email.  We’ve done it a thousand times and we know we have the right solution for you.  Check out our new site, send us [email] or call us toll-free (1-888-895-8463) to tell us about what you are trying to sell.  We will be happy to provide you with the best options for getting the best price you can!
At The Diamond Valet – we handle it All The Way!

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